Contractor agreement

This Agreement is between you (the "Contractor") and M.S. Project Zeus CY Limited(HE 430641, Cyprus) ("we", "us"). It applies when you accept leads through the GreaseTrapQuotes platform. By submitting an application and accepting your first lead, you agree to these terms.

1. What we provide

• Up to 3 contractor slots per inbound lead, allocated based on response rate and postcode coverage
• Lead details by SMS and email within seconds of submission
• A 15-minute exclusive window from acceptance: no other contractor can accept the same lead while your window is active
• Full customer contact and address unlocked at the moment of acceptance
• Free acceptance of every lead: no wallet, no top-ups, no subscription
• On-platform records of the jobs you report as won and any success fees charged

2. What we require from you

• A current EPA licence in your state and current public liability insurance (minimum $5,000,000) — both must remain valid for the duration of your account
• Approval from the relevant water authority for your service area (e.g. Sydney Water, Yarra Valley Water)
• A valid ABN if you are operating in Australia
• Acceptance of our success fee: a flat $99 for each job you win
• Honest reporting of whether you won or lost each lead you accept
• Response to accepted leads within 30 minutes during business hours
• Compliance with the customer's preferred contact method and time window

3. Fees and charges

Accepting a lead is free. You pay a flat success fee of $99 only when you win the job, that is, when the venue engages you for the work. You report the outcome of each lead you accept as won or lost. When you report a win, the success fee is charged to the card you saved with us, or invoiced to you if no card is on file. There is no fee for a lead you lose or decline, and we take no cut of the job itself. The fee includes any Cyprus VAT that may apply.

4. Refunds

You may request a refund of a success fee, to the card or account it was charged to, if any of the following applies:

• You reported the job as won by mistake
• The customer cancels the job before any work is carried out
• The same job was already charged under an earlier lead from the same customer

Refund requests are reviewed within 5 business days.

5. Customer data

Customer contact and venue details revealed at the moment of acceptance are confidential. You may use them only to quote and provide the cleaning service requested. You may not:

• Forward the customer to a third party
• Add the customer to any marketing list without their separate consent
• Contact the customer for unrelated services

6. Performance and ranking

Our matching algorithm prioritises contractors with higher response rates and current star rating. Contractors with a sustained response rate under 40%, a rating below 3.5, or repeated complaints may be paused or removed.

7. Term and termination

This Agreement runs from your first accepted lead until terminated. Either party may terminate on 7 days' written notice. We may terminate immediately if you breach licensing or insurance requirements, behave fraudulently, or harm a customer.

Success fees for jobs you won before termination remain payable after it.

8. Liability

You are responsible for the cleaning work, its quality, your compliance with EPA and water authority rules, and your customer relationships. Our liability to you for any lead is capped at the success fee you paid for that lead. We are not liable for lost work or business interruption.

9. Governing law

This Agreement is governed by the laws of Cyprus. Disputes will be resolved in the courts of Cyprus, except where you have non-excludable consumer or trade rights in Australia.

10. Contact

M.S. Project Zeus CY Limited, Margarita Court 5, Tafoi ton Vasileon 118, 8015 Paphos, Cyprus
Reg. no. HE 430641
Email: hello@greasetrapquotes.com